Tuesday, March 30, 2010
Good and Bad Ads
Monday, March 1, 2010
Toyota Gets Scrapped
As many of you probably know, Toyota has experienced a sort of public relations armageddon. With numerous recalls and more information surfacing everyday about new problems with Toyota vehicles, the company has been scrambling to control the damage as much as possible. After recalling a dozen vehicle models for various problems, including the sudden acceleration issues, Toyota's PR department is hard pressed to keep up with angry customers and congressman. One of the more serious aspects of the recalls, is that it was revealed that Toyota dodged a previous recall in 2009. Since the information was given by a source other than Toyota, it makes Toyota look like they are trying to cover up as much incriminating evidence as they can. It becomes an issue where it is less about the people and their safety, and more about a company trying to keep their profit margins as high as possible.
From a public relations standpoint, I think Toyota could have, and should have, issued a statement about the problems their vehicles were experiencing instead of trying to downplay the situation. Knowing that journalists and congress will be looking for answers and going through any documents pertaining to vehicles and any problems they may have, I would issue press releases detailing the steps Toyota is taking to fix the problems, and also explain why the problems are occurring. This would be done to reaffirm the public's faith in my company, and to prevent people from thinking Toyota was engaging in a cover-up operation. In a situation like the one Toyota faces on such a massive scale, information is going to get out, so it would be better to be the first ones to give that information instead of having the media reveal the story.